The rent you pay is our main source of income and pays for the services we provide to you, such as repairing, maintaining and improving your home as well as building much needed new homes.
It’s no surprise therefore that we focus a lot of time and effort making sure our tenants pay their rent on time. Rent and services are paid in advance. Rent is charged weekly every Monday, for most tenants unless other arrangements have been made.
Call 0800 678 1228 with your account number & sort code. We’ll set up a direct debit so your rent is paid automatically each month.
To pay via debit or credit card call us directly on 0800 678 1228 Mon to Fri 9am- 4pm
Call allpay 24/7 on 0330 041 6497
Use the link in 
Visit allpay website www.allpayments.net Register for allpay text payments.
Use your allpay rent card to pay at
It’s important to let us know as soon as possible if you don’t think you can pay your rent. Call us on 0800 678 1228. We are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm. We can help if we know there is a problem and will be sympathetic to your circumstances.
Did you know the Connect app and online tenancy management tool has lots of ways to help too. In Connect you can:
Check your rent balance & statements
Make payments
Use the budget tool with links to money saving advices
Use the arrears calculator – the same tool we use to see how much you can afford to pay to clear your arrears
Visit the Connect website or download the app by searching #Connect-CHAGroup in your app or goggle play store.
